Our rugs are of the highest quality and therefore very durable, but all rugs need care and proper maintenance for the longest possible lifespan. Please see our care instructionshere.

Yes, our rugs are easy to clean with just water and a soft brush, mild detergents if necessary. Vacuum regularly. Please see our care instructionshere.

No, our rugs have a weight that makes them stable on most surfaces, so usually no non-slip underlay is needed.

Our rugs are designed to last long with long durability. We value high-quality materials, but of course, a rug's lifespan also depends on how you use it and how much wear and tear it is subjected to.

Our floors are suitable for various places in your home such as the kitchen, hallway, dining area, living room, children's room, conservatory, basement, etc.

Yes, if heavy and sharp objects are dragged across the floor or rug, this can leave marks on the woven surface, which should be avoided.

If the rug is sold out, it will take approximately 2-6 weeks before it is back in stock. Our customer service will notify you when the product is available for purchase.

For further questions, contact us at: info@houseofbolon.se.

Samples can be ordered directly on the website for each product.

Yes, that is possible. Contact us atinfo@houseofbolon.se.

Yes! We offer consultation where we guide you through our collection of rugs and floors. Book a visit to our showroom at Sibyllegatan 7 in Stockholm by emailing:showroom@houseofbolon.se.

The difficulty varies depending on the choice of flooring and pattern, as described during installation on the product page. For the best result, we always recommend using a certified installer for installation of our floors. For optimal results, the floors should be fully glued, although they can also be taped with special tape for this purpose. If you want to protect your original floor and keep it undamaged, you can lay a protective underlay before installing the Bolon-floor. An underlay can also be used if the original floor is uneven.

Please find our installation instructions here.
Please find House of Bolon's recommended installers here.

From the delivery date, a 3-year warranty applies according to consumer law. The warranty covers only original manufacturing defects and not defects caused by the customer or by other reasons, for which Bolon is not responsible.

To ensure correct installation of a Bolon-floor, we always recommend our customers to have the installation done by a professional. House of Bolon does NOT take responsibility for installation.

Yes, it's not a problem.

Free shipping on home deliveries and pick-up point deliveries within Sweden. The additional service "in-home delivery" costs an additional 999 SEK.

If your item is damaged upon delivery, this should be documented by you immediately and reported to us atinfo@houseofbolon.sewithin 24 hours. Inspect the package thoroughly before accepting the item and signing the delivery note. If the package is damaged, ask the driver for a note on the delivery note before signing and ensure that you receive a copy. Save the packaging for possible return.

Once the shipping company has picked up the item from us, a message will be sent out with a tracking link where you as a customer can follow the status of the delivery. The shipping company will contact you 1-3 working days before delivery to book a delivery time slot. If you have any other questions, please contact customer service atinfo@houseofbolon.se.

The estimated time of delivery is 1-5 working days.

We offer a return policy and exchange policy on all floors and rugs. Returns must be made within 14 days from the delivery date, and the item must be unused, intact, and clean with all labels attached. Please note! There is no return or exchange policy for orders of custom-sized carpets.

If you are not 100% satisfied with your order, you can cancel your purchase within 14 days according to consumer law. You will then receive a full refund minus shipping costs and any damages to the item.

We accept VISA, MasterCard, and American Express. Klarna, Apple Pay, Google Pay. No extra fees.

Yes, we offer installment payments via KLARNA. You can also order your item and pay later.